Frame.io storage is full.
Most of what is in there is already delivered.

Two documented behaviours combine here, and reading them together explains the whole problem. First, Frame.io storage is pooled at the account: licenses purchased through Adobe grant the account pooled storage, and cancelling licenses reduces that pool. Frame.io states plainly that, depending on how much storage you are already using, that reduction can put the account over its storage quota and result in it becoming locked. Storage is therefore a single number for the whole account, not an allowance each project carries around with it.

Second, and this is the part most workflow advice has not caught up with, marking a project inactive does not release its bytes on its own. Frame.io’s own documentation says that if your account does not have access to archived storage, inactive projects will use up your active storage space, and that accounts with archival storage have them counted toward that type instead. Then the V4 update guidance for Free, Pro and Team accounts closes the escape hatch: Archival Storage will not be supported going forward, and storage will be just one source now, with the ability to set active and inactive projects.

Put those two sentences side by side and the conclusion is unavoidable. Every article that tells you to solve a full Frame.io account by archiving old projects inside Frame.io is describing a tier that is documented as not supported going forward. The active and inactive setting is still worth using to keep a workspace legible. It is no longer a storage strategy. If you have been marking delivered jobs inactive and wondering why the number in Settings never moves, that is why.

The one step worth slowing down on is the third. A delivery link is a promise with a long tail: the client, their agency, their new marketing hire eighteen months later. Moving it somewhere the link survives is the whole point of the exercise, which is why the last step is to verify the new page before deleting the old one. If the cut changes after delivery, you can replace the file without changing the link, so the address you handed out stays correct.

Two rows deserve to be read carefully rather than skimmed. The third row is the one this site is built on, and it is easy to overstate, so here it is exactly. Frame.io does not discard your master. Its documentation says it encodes the files into HTML5 videos to play seamlessly on the web while still storing the original file available for download, and that the MP4 proxy bitrates are variable based on resolution. That is a sound design for review, where instant scrubbing beats fidelity. Our difference is narrow and specific: we make no second copy at all, so the bytes the client receives are the bytes you exported.

The last row runs against us and stays in the table for that reason. Frame.io states that assets up to 5 TB can be uploaded and shared. Our ceiling is 50 GB per file. For a delivery export that is not a constraint, because a delivery export is an H.264 or HEVC file. For an uncompressed or lightly compressed camera master of feature length, it is a real one, and you should know that before you plan a migration around this page.

The shape of the bill is the argument, not the size of it. Frame.io charges per member and grows your storage as the member count grows, which is a rational way to price a room where several people work every day. A delivered project has no members. It has bytes and it has plays. Here, storage is the only meter: there are no bandwidth caps, and the pricing page states plainly that there is no per-view charge and that external client viewers do not require a paid team seat. A delivery page watched once and a delivery page watched by an entire marketing department cost the same.

Storage blocks beyond a plan are $40 per TB hot and $20 per TB cold, a month, at the same price on every paid plan. Cold storage is included on Max, at 1 TB, and on Studio, at 2 TB. That gives the finished pile somewhere to go that is neither a review seat nor a deletion. There is also a free Starter plan holding 5 GB and one film at a time, with no credit card, which is enough to test whether a client link behaves the way you want before you move anything real.