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uncompressed.io

Access · Playback · Support

The right file.
The right access.

Your export stays your export. Set up the screening for the people who need to see it, on the devices they actually use.

01 / Your audience

Every screening deserves its own settings.

A public reel, a client approval and an unreleased film need different kinds of access.

Public or unlisted

Show your work, or share it by link.

An unlisted video stays out of your public portfolio. Anyone with its link can still open it; it is not restricted to a named person.

Password access

Add a step before the screening.

The password is checked before the video page opens. Share it separately from the link and change it when your audience changes.

Original download

Choose when to hand over the file.

The download setting controls the original-file link on the video page. Turning it off does not make browser-streamed video impossible to copy.

Review invitations

Access follows the invitation.

Expired or revoked invitations cannot obtain new private media URLs. A media URL already issued remains valid until it expires.

Final-file delivery

A separate permission from viewing.

A recipient needs an active download grant to receive a review’s final files. Owners and authorized members of their team retain access.

The Vault

Move protected review to the Mac app.

A vaulted video does not play through web watch pages or embeds. Confirm your recipients’ Mac compatibility and access before choosing this workflow.

What the controls can do.

They control access and the playback paths offered by the service. Media URLs are time-limited, but access already granted is not remotely erased from a device. A downloaded original remains with its recipient; a camera can still film a screen.

Read the Vault controls and boundaries

02 / From master to screen

Choose the playback path.

We stream the uploaded file. Its codec and bitrate, together with the viewer’s browser and device, determine how smoothly it plays.

Everyday review

Open a link.

For broad browser compatibility, start with an H.264 MP4 with AAC audio. HEVC and AV1 depend more on the browser, operating system and hardware; test a short clip on the recipient’s device.

Export presets and workflows

Masters and native review

Prepare the device.

A camera original or editing master needs a compatible player and device. Arrange the Mac workflow for vaulted review. Validate a short clip with the recipient before delivering the whole project.

Download the Mac app

Before you send the link

  1. 1

    Let the upload finish, then open the video.

  2. 2

    Check picture, sound and seeking on a recipient’s device.

  3. 3

    Open the link outside your signed-in session to check access and downloads.

Playback stuck? Start here.

The video will not start

If the review reports a network error, use Retry: the player restores your position and keeps your notes. Open the link in an up-to-date browser, outside an email or messaging app’s built-in window. If the format is unsupported, ask for an H.264 MP4 with AAC audio, or use the native workflow your sender arranged.

Playback keeps stopping to load

The connection needs to carry the file’s bitrate. Try another network and pause to let the video buffer. If it continues, ask for a lighter review export or download the original when your sender allows it.

The picture stutters, even after loading

Decoding also depends on the device. Close demanding background tasks and try the same clip at a lower resolution. Your sender can prepare a suitable review version while keeping the master.

The link is unavailable or asks for a password

Ask the sender to confirm the link and sharing settings. A review link can grant access to the project, so keep it out of public forums and group conversations.

The downloaded file will not open

Check that the transfer finished and compare its exact file size with the sender’s copy. Then open it in a player that supports its codec. Renaming the extension does not convert a video.

For codec compatibility details: MDN’s web video guide.

03 / A direct line

Let’s talk about your workflow.

A playback problem, a confidentiality requirement or a question before moving your library? Here is how to reach us.

Report a security concern

hello@uncompressed.io

Use the subject “Security report”. Describe the behavior, the affected page and steps to reproduce it. Do not send passwords, access keys or confidential footage.

Test it with your own film.

Check the file, the sharing controls and the recipient experience before moving your whole library.

Try your film free