Getting started
Contact a person and report a problem
You can contact the uncompressed.io team by replying to an email from us, emailing hello@uncompressed.io, or using the signed-in support form.
What to do
- Describe what you were trying to do and the step that failed.
- Include the exact visible error, browser/app, device, file size and approximate time.
- Say which troubleshooting steps you already tried and what happened.
- Use private support for account details, invoices and confidential project links.
What to expect
The team receives the details needed to investigate without making you repeat the whole story.
Keep in mind
Do not send passwords, reset links, access tokens or private master files. Support response times are not guaranteed by the AI assistant. A missing feature or one error is not proof of an outage.
Still need help?
If the website form is unavailable, email hello@uncompressed.io.