UNCOMPRESSED.IO · KNOWLEDGE BASE
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Clear steps for your next upload, client review or presentation. And a direct line to the team when you need one.
29 articles
Upload and share your first film
Your free Starter account includes 5 GB and one film at a time. Start with a short export so you can check the whole workflow.
Read the stepsGetting startedGet into your account or reset your password
Use the same email address you used to create the account or purchase the plan.
Read the stepsUploadResume an interrupted upload
An interrupted browser upload can resume saved parts while its temporary upload session remains available.
Read the stepsUploadImprove a slow upload
Upload speed depends on your connection’s upload capacity, Wi-Fi, other traffic and the route to the service. Download speed is a different measurement.
Read the stepsUploadCheck file size and available storage
The current per-file upload ceiling is 5 TB (5,000,000,000,000 bytes). Your account must also have enough available ready-to-play storage.
Read the stepsPlaybackChoose an export your client can play
For broad browser compatibility, start with H.264 video and AAC audio in an MP4. Other formats depend on the browser, operating system and hardware.
Read the stepsPlaybackFix buffering, stuttering or a video that will not start
The viewer’s connection must carry the export’s bitrate, and the device must be able to decode its codec and resolution.
Read the stepsPlaybackTroubleshoot missing or incorrect sound
Playback uses the audio in the uploaded export; the browser and device still need to support it.
Read the stepsVimeo importBring available films across from Vimeo
Connect Vimeo, choose the available films and import their files directly. There is no need to download and re-upload each available file yourself.
Read the stepsVimeo importVimeo says “Uh oh” when connecting
An authorization error does not by itself prove that your Vimeo plan is the cause. Errors mentioning a missing client ID or redirect URI need investigation by unc…
Read the stepsVimeo importA Vimeo original or film is missing
The importer can transfer only files that Vimeo makes available to the connected account. A playable Vimeo video is not proof that its original file is available.
Read the stepsVimeo importResume or investigate a failed Vimeo import
Check the importer’s status before starting the same film again. Unfinished resumable jobs can appear when you return to the importer.
Read the stepsPresent & sharePresent your film and send the right link
A completed upload is ready for a presentation check: picture, sound, player appearance and access.
Read the stepsPrivacy & VaultChoose Private, Password, Unlisted, Public or Embed only
Choose a privacy mode for each film in its Share section.
Read the stepsPresent & shareCustomize the player’s logo, colors and controls
The film’s Embed section controls its presentation, including player colors and visible controls.
Read the stepsPresent & shareEmbed a film on your website
Use the embed code generated for the film so the player and its supported controls are configured correctly.
Read the stepsPresent & shareChange a film’s link or ask about a custom domain
Your portfolio handle and the film’s link name are different from configuring a separately owned domain.
Read the stepsClient reviewReplace a film without changing its existing link
Use the film’s New version action when you want to update the file behind an existing presentation.
Read the stepsPresent & shareAllow or prevent original-file downloads
The film owner controls whether the service offers an original-file download.
Read the stepsClient reviewShare a cut for comments and review
Client Review keeps feedback attached to the cut rather than scattered across messages.
Read the stepsPrivacy & VaultUse Vault for a sensitive project
Vault is included across plans and uses the macOS app for protected viewing. Arrange that workflow with your recipient before sending a sensitive project.
Read the stepsApps & castingUse AirPlay, fullscreen and native viewing
Player controls appear where the browser, device and viewing mode support them.
Read the stepsStorage & billingUnderstand Starter and choose a plan
Starter is free: 5 GB, one film at a time, one team seat and no credit card. Unlimited video streaming is included, with no per-view or bandwidth overage charges.…
Read the stepsStorage & billingAdd or reduce monthly storage blocks
Additional hot storage costs $50/TB/month and cold archive costs $25/TB/month, plus applicable tax, on eligible paid plans. Storage blocks are monthly-only, inclu…
Read the stepsStorage & billingUnderstand hot storage, cold archive and storage alerts
Hot storage is ready-to-play capacity. Cold storage is archive capacity; archived films need to be restored before review.
Read the stepsStorage & billingArchive a finished edit from your editor
Project archives send a finished edit from DaVinci Resolve, Premiere Pro or Final Cut Pro straight into your cold archive: every clip used on the timeline as a wh…
Read the stepsStorage & billingGet help with a payment, plan change or receipt
Your purchase channel determines where the subscription and its financial receipt are managed.
Read the stepsPresent & shareGenerate and check captions
The film’s Captions section offers generated subtitles that you can review and edit.
Read the stepsGetting startedContact a person and report a problem
You can contact the uncompressed.io team by replying to an email from us, emailing hello@uncompressed.io, or using the signed-in support form.
Read the stepsStill need a hand?
Tell us what you were trying to do, what happened and the steps you tried. Use private support for account details or confidential projects.