Vimeo import
Resume or investigate a failed Vimeo import
Check the importer’s status before starting the same film again. Unfinished resumable jobs can appear when you return to the importer.
What to do
- Open the importer and look for the unfinished film and its saved progress.
- Use the offered import/resume action and leave the page open.
- If Vimeo reports a rate limit, stop repeatedly retrying and allow the restriction to clear.
- If the job cannot resume, contact support before starting a new transfer of a large file.
What to expect
The importer either continues the available job or provides an error that support can investigate.
Keep in mind
Not every failure has a resumable job. Source URLs and permissions may change. Provider limits can affect users and the app; no import is exempt from those restrictions.
Still need help?
Include the visible error, film title, displayed progress and time of failure.