Playback
Troubleshoot missing or incorrect sound
Playback uses the audio in the uploaded export; the browser and device still need to support it.
What to do
- Check the player volume, mute state and your device’s selected audio output.
- Play your original export locally to confirm that it contains the expected audio.
- Test a short H.264 MP4 with AAC audio on the recipient’s browser.
- If the issue concerns a multichannel master, describe the export’s audio format and intended listening setup to support.
What to expect
You can tell whether the issue is in the export, the output device or the viewing path.
Keep in mind
The service does not turn every audio format into a browser-compatible track. Renaming the file does not convert the sound.
Still need help?
Include browser, operating system, audio codec and channel layout when asking for help.