Playback
Fix buffering, stuttering or a video that will not start
The viewer’s connection must carry the export’s bitrate, and the device must be able to decode its codec and resolution.
What to do
- Open the link in an up-to-date browser outside the built-in browser of an email or messaging app.
- For a reported network error, use the player’s Retry option when available.
- If it keeps buffering, try a stable connection and pause briefly to let it load.
- If the picture still stutters after loading, close demanding applications and test a lighter export on the same device.
What to expect
The test helps distinguish a network problem from a codec or device limitation.
Keep in mind
A larger or higher-bitrate master is not universally smooth on every connection. Support cannot infer an outage from one playback error.
Still need help?
Send the error, device, browser and whether another device can play the same film. Send private links only through private support.