Storage & billing
Get help with a payment, plan change or receipt
Your purchase channel determines where the subscription and its financial receipt are managed.
What to do
- Identify whether you purchased on the website or through Apple.
- Check the billing or subscription details for that purchase channel and the email address used.
- For a website plan change, review the displayed price, timing and any adjustment before confirming.
- If your account allowance does not match a completed purchase, contact support privately.
What to expect
You reach the right billing record and can have an account mismatch investigated.
Keep in mind
The Discord assistant cannot issue refunds, cancel subscriptions or confirm a payment from a screenshot. Do not publish invoices, card data or account emails in public channels.
Still need help?
Use hello@uncompressed.io or the signed-in support form for billing details.